Updated October 16, 2026. Submitting an application does not create a provider relationship, guarantee approval, reserve territory or require either side to continue.
Independent business
Providers operate independent businesses and remain responsible for their crews, wages, taxes, equipment, vehicles, fuel, insurance, licenses, disposal practices, safety and operating costs. PNW does not promise exclusivity, employment, franchise rights or a minimum number of opportunities.
Choosing opportunities
Providers may review the available scope, location, schedule, pricing information, disclosed network fee and projected payout before accepting. Once accepted, network service, communication, documentation and reliability standards apply.
Pricing, fee and payout
The current job calculation starts from a 20% network fee and uses the provider account’s recorded rate. It applies that rate to the full customer-approved invoice amount. This is a provider fee, separate from customer discounts. Providers cover their own operating expenses and taxes. There is no application or monthly subscription fee. The public agreement remains a review draft: the agreed fee, fee exclusions, adjustments and payout timing must be completed before activation.
Stripe Connect payment setup
PNW is building its payment flow around Stripe Connect. Customers pay an approved PNW invoice; the agreed network fee is recorded against the job. The default is 20%, with the provider’s recorded agreement rate controlling. The remaining share is before the provider’s own operating expenses and any approved adjustments.
Approved providers use their private PNW account to open Stripe-hosted identity and bank setup. PNW checks completion, the payout destination, any payment holds and cleared funding before releasing a specific request. A Stripe transfer to the connected account and a bank payout are separate records. A return from setup or checkout does not prove verification or bank receipt.
Stripe setup is being prepared in a sandbox. This does not announce live payments, local job availability or adoption of the proposed Friday schedule and cancellation reimbursements. Current payout requests have a $25 minimum; the policy proposal’s removal of that minimum is not active.
Terms still needing a decision
A concrete payout and cancellation proposal is available for review, including weekly release timing and capped failed-visit reimbursement. It has no effective date and does not change this page, any agreement, the current calculation or payout operations.
The current invoice does not separate taxes, tips or pass-through charges. The agreement draft describes exclusions that the current calculation does not apply. The owner must resolve that difference and complete cancellation compensation, refund and chargeback rules, payout review deadlines and the executed agreement record before launch.
The portal requires an approved final price and completion proof. A paid invoice does not mark the work complete or release a provider payout. Payment review, cleared funding and an owner-reviewed payout request remain separate steps. A payment return page or recorded balance does not prove bank receipt. No payout deadline or same-day release is promised here.
Vetting and activation
Activation may require verification of business status, insurance, equipment, identity, W-9 information, legally compliant screening and installation of the approved vehicle credentials. Applying or beginning verification does not guarantee activation.
Vehicle credential and brand use
Approved providers must display the current PNW network credential on both front doors of every vehicle used for accepted network jobs. The standard size is 24 × 16 inches for box trucks and 18 × 12 inches for vans and pickups, unless PNW approves a different size or placement in writing because the standard format cannot safely fit. Each credential identifies the provider’s actual business name and includes a method to verify current network status. The provider’s own company branding remains primary.
The credential may be used only on approved vehicles while the provider account is active. It may not be altered, copied, transferred or displayed after suspension, deactivation or termination. It is a revocable customer-identification credential for PNW bookings, not a license to operate the provider’s independent business under PNW’s name and not evidence of employment, franchise rights or territory rights.
Customer and network standards
Providers must protect customer information, communicate through approved channels, obtain final scope and price approval before work begins, document completion, dispose legally, avoid deceptive conduct and follow the current network policies.
Direct offers and route-fit opportunities
A direct offer is a proposed pickup for you to accept or decline. An opportunity lets you submit a customer price and arrival window for work that fits your route. Accepting a direct offer or submitting an option does not confirm the appointment. Check the assigned company and confirmed arrival window in the job before traveling.
Before you accept a job
Review the known scope, service area, arrival window, access requirements, equipment needs, price and network fee. If the final price is not known, confirm the scope on site and get customer approval before loading. Do not treat an estimate as guaranteed earnings.
Approval before loading
Send the final scope and customer price through the job’s Messages & final price section. Wait for customer approval before starting. If the scope changes, obtain fresh documented approval before performing additional work.
Completion records
Save clear completion photos and relevant disposal receipts in the job record. Record any access issues or changes accurately. The dashboard requires an approved price and completion proof before closing a job.
Understanding payout balances
Customer payment, completed work and bank payout are separate records. A paid invoice does not mark the work complete or release a payout. Earnings can be pending or on hold while payment or an issue is reviewed. Available to request is the recorded balance after reserved requests; it does not prove cleared funding or bank receipt. Release still needs funding review, account verification and owner action. Payout deadlines remain to be completed in the provider agreement.
Delays, cancellation and safety
Open Job record & support and choose Report a problem. Describe the timing, access, safety or customer concern and keep relevant messages, photos and receipts in that job. Save the case number and check its status and recorded next step. A case does not itself cancel or reschedule the job, release money or guarantee a response time; dispatch must confirm a schedule change. For urgent operational help, call 866-PNW-JUNK. Pause unsafe work and document the concern. Failed-visit or cancellation compensation must be stated in the applicable written terms.
Your account and agreement
Keep your business, insurance, equipment and payout information current. Do not send bank details or identity documents through job messages. Read your complete provider agreement and written market terms before activation; the public agreement is a review draft, not a signature-ready contract.
Full agreement controls
This page is an operational summary, not the final provider contract. The public agreement is a review draft and is not ready for signature. Read your completed provider-specific agreement and written market terms before activation. If approved, the provider must review and accept the complete agreement before activation. Questions may be sent to providers@pnwjunkremoval.com.